Terms & Conditions


Payment and Deposits

1. All prices are exclusive of VAT
2. Your booking may be subject to additional waiting time and car park charges
3. The charge on your credit card statement will be shown as John A Ray & Associates
4. Payment terms are 30 days from the date of invoice
5. Late payment will incur be subject to statutory interest.

Cancellation Policy

We understand that plans can change and we make every effort to accommodate our customers.


If you would like to book a car with less than 24 hours notice, please call our office on 01276 678869

Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances outside of our control

The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.

Food and drink may be consumed within our vehicles at the discretion of the chauffeur only. Any unacceptable soiling or damage to the vehicle will be charged to your final bill.

In the event that John A Ray & Associates are unable to supply a vehicle for your booking, we reserve the right to contract your booking to an alternative reputable chauffeur company. This will not affect any agreed quotation.

By supplying your email address you permit John A Ray & Associates to contact you via email, in return we promise never to supply your email to any third party.

If there are any changes or variations including extra mileage to the journeys other than what was agreed at the time of booking, the client will be charged accordingly.

We reserve the right to change your vehicle or chauffeur at any time necessary

Our chauffeur will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.

John A Ray & Associates vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer property is carried entirely at their own risk and John A Ray & Associates shall not be held responsible/liable for any loss/damage to such property.

Please ensure that all belongings have been accounted for before your chauffeur departs. We cannot guarantee that once your chauffeur has left you that they will be able to return items left in the vehicle to you immediately.

John A Ray & Associates and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the chauffeur, the vehicle or any other passenger(s).

There is a strict non-smoking policy in all vehicles

Bookings for public and bank holidays, such as Christmas Day may be subject to additional charges. Please indicate on your quote form if your proposed booking is for such a date.

Nothing contained in these terms and conditions can affect the Clients statutory rights.